19rich Casino Terms & Conditions

1. About these terms

These Terms & Conditions form a legal agreement between you and 19rich Casino in relation to your access to and use of the website, account services, games and related features. They should be read together with any other policies or notices displayed on the website, including the Privacy Policy, Responsible Gambling information and rules applying to a particular game or promotion. If there is an inconsistency between these terms and a specific game or promotion rule, the specific rule may apply to that game or promotion.

You must not use the website unless you have read and accepted these terms. If you do not agree with any part of them, you must stop using the website and should not create an account or make a deposit. We may update these terms from time to time to reflect changes to the website, applicable law, security requirements or the way our services operate. The latest version will be made available on the website. Continued use after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful for you before using the website. Nothing on the website is an invitation to gamble where gambling is prohibited. We may restrict access to the website or particular services where required by law, regulation, risk controls or our operating requirements.

Reading and accepting the rules

• You must provide accurate, complete and current information when using the website.
• You must follow these terms and any instructions, game rules or promotional conditions shown on the website.
• You must use the website lawfully and only for your own personal, non-commercial purposes.
• You should keep a copy of these terms and review them regularly for changes.
• If you are unsure about a term, you should obtain independent legal or financial advice before continuing.

2. Accounts, identity and security

To use services that require registration, you must create and maintain an account. You may only hold and use an account in your own name. You must not create an account for another person, allow another person to use your account or access an account belonging to someone else. We may refuse an application, limit an account or request further information before allowing access to particular services.

You must meet all applicable age and eligibility requirements. We may carry out identity, age, location, payment method and security checks at any stage. You agree to provide documents or information that are reasonably required for these checks. Information may be checked against appropriate sources and may be retained or handled in accordance with the Privacy Policy and applicable privacy laws.

You are responsible for keeping your login details, devices and account information secure. Do not share your password, verification codes or other security information. Tell us promptly through the available support channels if you believe that your account has been accessed without permission, your details are incorrect or your account security may have been compromised. You may be responsible for activity carried out through your account if you have failed to protect your credentials or have allowed another person to use them.

Account restrictions and closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, compliance, responsible gambling, fraud prevention, payment verification or the protection of the website and its users. We may also take action if information is inaccurate, if these terms are breached or if activity appears to involve unlawful conduct, collusion, manipulation or misuse of a service. Where permitted, we may explain the reason for an action. Any remaining balance will be dealt with in accordance with applicable law and the relevant verification requirements.

3. Games, deposits and withdrawals

Games available through 19rich Casino are provided for entertainment. Before joining a game, you should read the displayed game rules, including information about the way the game works, eligible bets, outcomes and any applicable restrictions. Game results are determined by the relevant game system and, where applicable, random outcomes. You must not attempt to interfere with a game, exploit a technical error or use software, devices or methods designed to obtain an unfair advantage.

You are responsible for checking your stake, selected game and any other details before confirming play. Once a bet or game transaction has been accepted, it may not be cancelled except where required by law or where the transaction is affected by a technical or processing error. If a material error occurs, we may correct the error and take reasonable steps to restore the position that would have existed without it.

Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person unless this is expressly permitted and appropriately verified. Deposits are intended for participation in available services and must not be used for unlawful activity, money laundering or other prohibited purposes. We may delay, decline or reverse a transaction where a payment, identity or security check has not been completed.

Requests to withdraw funds may be subject to account verification, payment checks, applicable transaction requirements and any rules displayed when the request is made. We may return funds through an appropriate verified method and may ask for additional information before processing a request. You are responsible for providing correct payment details and for any taxes, duties or reporting obligations that may apply to you.

Prohibited activity

• Using another person's account, payment method or identity information without authorisation.
• Attempting to bypass age, location, identity, security or account controls.
• Using automated systems, bots, scripts or other tools to access or interact with the website unfairly.
• Taking part in collusion, coordinated play, fraudulent activity, chargeback abuse or other manipulation.
• Exploiting an error, vulnerability or incorrect display, or failing to report a material error when you become aware of it.
• Using the website in connection with money laundering, terrorist financing or any other unlawful conduct.

4. Responsible gambling and privacy

Gambling involves financial risk and should be treated as entertainment rather than a way to earn money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your deposits and wagers, and avoid gambling when you are under the influence of alcohol, experiencing distress or trying to recover previous losses.

Responsible gambling tools and support options may be available through the website. These may include account limits, time or activity controls, temporary breaks and account closure requests. Use the available tools before gambling if you want help managing your activity. A request to restrict or close an account may affect your access to services, and you must not create another account to avoid a restriction.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support from an appropriate Australian gambling support service or health professional. If you are in immediate danger or experiencing a personal crisis, contact emergency services or an appropriate crisis service. We cannot guarantee that every account activity will be prevented by a tool, so you remain responsible for using the controls available and for following your chosen limits.

We collect, use, store and disclose personal information as described in the Privacy Policy and as permitted or required by applicable law. This may include information needed to provide services, verify identity and age, process payments, prevent fraud, manage risk, meet legal obligations and improve the website. By using the website, you acknowledge that information may be handled for these purposes in accordance with the Privacy Policy.

5. Website use, liability and general legal terms

You must not copy, reproduce, modify, distribute, frame, publish, reverse engineer or commercially exploit any part of the website without permission. Website content, branding, software, graphics, text and other materials may be protected by intellectual property rights. You may access and view the website only for lawful personal use and must not remove ownership notices or use the content in a way that suggests an unauthorised relationship with 19rich Casino.

We aim to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. Access may be interrupted for maintenance, upgrades, technical faults, security reasons, events outside reasonable control or other operational needs. Website content may change without notice. You should not rely on general information on the website as legal, financial, tax, medical or professional advice.

To the extent permitted by law, 19rich Casino is not responsible for loss caused by your failure to follow these terms, inaccurate information supplied by you, misuse of your account, interruptions outside reasonable control, failures of your device or internet connection, or unauthorised access resulting from your failure to keep account details secure. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

If part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived. You may not transfer your rights or obligations under these terms without permission. We may assign or transfer our rights and obligations where permitted by law.

Questions, complaints and applicable law

If you have a question or complaint about the website, an account, a transaction or a game, use the support channels made available on the website and provide enough information for the matter to be reviewed. We may ask for account details, transaction information or supporting documents. You should not send passwords or unnecessary sensitive information when making a complaint.

These terms are intended to operate subject to the laws that apply to your use of the website and the services provided to you. Any dispute should first be raised through the available complaint process. Nothing in these terms prevents you from exercising rights or using remedies that are available to you under applicable Australian law. The version of these terms displayed on the website at the relevant time will generally apply to your use of the website.