Responsible Gaming

Gamble for entertainment

Gambling involves risk, and losses can occur. There is no guaranteed strategy, system or prediction that can change the random nature of casino games. A win does not mean that another win is due, and a loss does not make a win more likely. Treat every wager as entertainment spending and only use money you can comfortably afford to lose.

Before opening a game or placing a bet, decide how much time and money you are prepared to spend. Keep that decision separate from your emotions during play. Do not increase your stake because you are excited, frustrated or trying to recover an earlier loss. Chasing losses can lead to larger losses and may make it harder to make clear decisions.

• Only gamble when you are calm, alert and able to make responsible decisions.
• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Never gamble with money needed for rent, bills, food, education or other essentials.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Avoid gambling when you are affected by alcohol, drugs, tiredness or strong emotions.
• Remember that gambling outcomes are independent and cannot be controlled by previous results.

Gambling should never be used as a way to solve money problems, escape difficult feelings or prove something to yourself or another person. If you find it difficult to follow your own limits, stopping and seeking support is a responsible choice.

Know the warning signs

Problem gambling can develop gradually. Some people may not notice the change until gambling affects their finances, relationships, work, study, sleep or wellbeing. Checking your habits regularly can help you identify concerns early. Consider whether any of the following statements describe your recent behaviour.

• You spend more time or money gambling than you originally intended.
• You keep gambling after deciding to stop or take a break.
• You increase your bets to feel the same level of excitement.
• You try to win back money you have lost.
• You feel restless, irritable or preoccupied when you are not gambling.
• You hide, minimise or misrepresent your gambling to family, friends or others.
• You use gambling to cope with stress, sadness, loneliness, boredom or other problems.
• You miss work, study, family commitments or social activities because of gambling.
• You borrow money, use essential funds or experience financial pressure because of gambling.
• You feel guilt, anxiety, low mood or loss of control after gambling.

One warning sign does not provide a diagnosis, but it is a reason to pause and review your habits. Several signs, repeated attempts to stop or concerns raised by people close to you should be taken seriously. You do not need to wait for a crisis before asking for help.

Take an honest break

If gambling is becoming difficult to manage, stop playing and remove easy access where possible. Do not try to solve the issue by gambling more. Consider telling someone you trust, reviewing your recent spending and contacting a professional support service. A written plan can help: record the reason for stopping, identify situations that trigger gambling, choose alternative activities and decide who you will contact if you feel an urge to play.

Tools and account controls

Responsible gambling tools can help you maintain control, but they work best when used before problems become serious. Depending on the account features available to you, you may be able to set or request controls relating to deposits, spending, session time, losses, wagering or access. Review the information provided in your account area and choose settings that reflect your personal budget and circumstances.

Deposit and spending limits

A limit can restrict the amount you deposit or spend during a selected period. Set a limit that you can afford, not an amount based on a hoped-for win. Once a limit is reached, do not attempt to work around it by using another account, payment method or gambling service. If you are unsure what limit is appropriate, consider your essential expenses first and treat gambling as optional spending.

Time reminders and breaks

Use reminders or planned breaks to avoid losing track of time. Move away from the game, check how long you have been playing and reconsider whether continuing fits within your original plan. A short break can help you make a more considered decision, but it should not be used to continue chasing losses.

Time-out and self-exclusion

A time-out is a temporary break from gambling. Self-exclusion is a stronger restriction designed for people who want to stop gambling for a longer period. If you decide to use either option, follow the instructions available through your account or the website's support process. Do not open another account or ask someone else to gamble on your behalf while a restriction is active. If you want to close your account, you can request account closure through the available support channel.

Controls may not remove every gambling trigger or resolve underlying financial or emotional concerns. They are one part of a wider plan that can include support from trusted people, financial counselling and professional help.

Protect young people and vulnerable people

Gambling is intended for adults who meet the legal age requirement in their location. Minors must not create, access or use a gambling account. Do not share your login details, payment information or device with a person who is not permitted to gamble. Keep account credentials private and use suitable device, browser and household controls where appropriate.

Adults who are experiencing financial hardship, mental health concerns, substance use issues or other vulnerabilities should consider whether gambling is appropriate for them. Gambling may increase stress and should not replace medical, financial or personal support. If another person has access to your device or account, take steps to protect your information and ask for help if you are concerned about unauthorised activity.

• Do not allow children to watch or participate in gambling activities.
• Keep passwords and payment methods secure.
• Log out after using a shared device.
• Use parental or device controls to restrict access where needed.
• Report suspected underage access or account misuse through the website's available support process.

Finding help in Australia

If gambling is affecting your money, relationships, work, study or wellbeing, support is available. Australian players can seek confidential information and counselling through Gambling Help Online or a gambling support service in their state or territory. These services can help you understand your gambling, make a safety plan, manage urges and consider practical next steps. You can also speak with your GP or another qualified health professional.

If gambling has created debt or financial pressure, consider contacting a free financial counselling service. A financial counsellor may help you review essential expenses, organise debts and plan safer money management. Do not take out further credit or borrow money to continue gambling or repay gambling losses.

For immediate emotional distress or a mental health crisis, contact an appropriate emergency or crisis support service in Australia. If you or another person is in immediate danger, contact emergency services. You do not have to manage a gambling concern alone, and asking for assistance early can make it easier to regain control.

Contacting 19rich Casino

If you have questions about responsible gambling controls, account restrictions or closing your account, use the customer support options displayed on the 19rich Casino website. Support can explain the available process and direct you to relevant information. Customer support cannot guarantee gambling results or recover losses, so concerns about gambling should also be discussed with an independent support professional where appropriate.

By choosing to gamble, you accept that outcomes are uncertain and losses are possible. Make responsible choices, use the controls available to you and stop whenever gambling is no longer enjoyable or affordable. Your wellbeing should always come before gambling.