Cookies Policy

1. What cookies are

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies may help a website work properly, remember choices, improve performance and provide information about how visitors use its pages.

19rich Casino may also use similar technologies, such as web beacons, pixels, tags, software development kits and local storage. These technologies can perform functions similar to cookies, including recognising a browser, measuring activity, supporting security and understanding how content is used. In this policy, the word cookies includes these similar technologies unless a different meaning is clear from the context.

Some cookies are set by 19rich Casino and some may be set by service providers or other third parties that support the website. A cookie may be linked to information about your device, browser or online activity. Where information collected through cookies identifies you, it will be handled in accordance with our Privacy Policy and applicable privacy requirements.

How cookies help the website

• Keeping pages, account areas and online features working as intended.
• Remembering settings, preferences and information that you choose to provide during a session.
• Supporting account security, fraud prevention, system monitoring and the protection of our services.
• Understanding website traffic, navigation and technical performance.
• Helping us improve content, design and the general user experience.
• Supporting relevant communications or advertising where this is permitted and appropriate.

2. Types of cookies we may use

The cookies used on the website may vary depending on the pages you visit, the features you use, your device and the settings you select. The following categories describe the main purposes for which cookies may be used. A single cookie can sometimes support more than one purpose.

Strictly necessary cookies

Strictly necessary cookies support the basic operation and security of the website. They may be used to maintain a secure session, route requests to the appropriate systems, remember temporary selections, detect unusual activity and protect forms or account functions. Without these cookies, some parts of the website may not operate correctly. These cookies are generally used because they are needed to provide a service requested by you or to support the legitimate operation and security of the website.

Functional cookies

Functional cookies allow the website to remember choices you make and provide a more convenient experience. For example, they may remember language, display or other settings, or help maintain preferences between pages. If you decline these cookies, the website may still be available, but certain features may be less personalised or you may need to make the same selections again.

Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the website. They may show which pages are visited, how users move through the site, whether content loads correctly and where technical improvements may be needed. The information is generally reviewed in aggregated or otherwise limited form, although a provider may process technical information under its own terms and privacy documentation.

Advertising and marketing cookies

Advertising or marketing cookies may be used to measure campaigns, understand interactions with promotional content and help present more relevant advertising. They may allow a service provider to recognise a browser across websites or services. These cookies will be used subject to applicable requirements and the choices available through our cookie tools, your browser or the relevant third-party service.

Social media and third-party content

Pages may include content, tools or links supplied by third parties. These providers may use their own cookies or similar technologies when their content is displayed or used. Their collection and use of information is governed by their own privacy notices and settings. We recommend reviewing the relevant third party's information before using an embedded feature or following an external link.

3. Session and persistent cookies

Session cookies are temporary. They are normally removed when you close your browser or after your session ends. They can help maintain a secure connection and support actions that need to be completed during one visit.

Persistent cookies remain on your device for a period of time or until they are deleted. They may help remember preferences, recognise returning visitors, measure activity over time or record a choice made through a cookie banner. The length of time a persistent cookie remains may depend on its purpose, the provider that sets it and your device or browser settings.

Cookies may be first-party or third-party cookies. First-party cookies are set by the website you are visiting. Third-party cookies are set by another service that operates on or in connection with the website. Third-party providers may change the cookies they use, so the available cookie information and controls may be updated from time to time.

Information that may be collected

Depending on the cookie and its purpose, information may include an IP address or an abbreviated form of it, browser type, device type, operating system, language preference, approximate location, referring page, pages viewed, links selected, session times and interactions with website features. Cookie information may also include a randomly generated identifier. We do not treat every cookie identifier as directly identifying a person, but it may be combined with other information in some circumstances.

Cookies are not intended to replace the information you provide when using an account or contacting a service. However, information from cookies may be associated with account or service information where this is necessary for security, functionality, reporting, legal compliance or another stated purpose. Any such handling is subject to the Privacy Policy and applicable law.

4. Your cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept optional cookies, reject them or select categories according to your preferences. Strictly necessary cookies may continue to operate because they are required for core website functions, security or the delivery of a service requested by you.

You can usually manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete some or all cookies, block cookies from particular websites or block third-party cookies. Your browser may also offer options to delete cookies when it closes. The process differs between browsers and devices, so you should consult the relevant browser provider for instructions.

1. Open your browser's privacy, security or site settings.
2. Review the available cookie and site-data controls.
3. Choose whether to allow, block or delete cookies.
4. If available, use the website's cookie preference tool to update optional categories.
5. Repeat these steps on other browsers or devices that you use to access the website.

If you delete cookies or block them, some website features may not work properly. You may be signed out, lose saved preferences, receive less personalised content or need to provide information again. Blocking cookies does not necessarily remove information already collected by a service provider, and it may not stop all forms of online advertising. Additional controls may be available through third-party platforms or device settings.

Where the website provides a preference centre, your choices may be stored in a separate cookie or similar technology. If you clear your cookies, change devices or use another browser, the preference tool may appear again and you may need to make your selection again. We may ask you to review your choices when our use of cookies changes or when applicable requirements call for renewed consent.

Children and age-restricted services

Our services are intended for people who are legally permitted to use online gambling services in their jurisdiction. We do not knowingly seek to use cookies to collect information from children for gambling purposes. If you believe that a child has provided information through the website, the matter should be raised through the available service channels so it can be considered in accordance with applicable requirements.

5. Third parties, changes and further information

We may use external providers for functions such as hosting, security, analytics, customer support, payment-related services, communications, content delivery and advertising measurement. These providers may process information obtained through cookies on our behalf or may set their own cookies. Access to information is limited according to the services being provided, and providers are expected to handle information in accordance with applicable obligations.

Third-party websites, applications and advertising services are outside our direct control. Their cookie practices can change independently of this policy. You should check the privacy and cookie notices published by those providers if you want more information about how they collect, use or share information and how to opt out of their services.

Security and retention

We take reasonable steps to protect information handled through the website, including information associated with cookies. No internet transmission, browser storage or electronic system can be guaranteed to be completely secure. Cookie information is kept for as long as needed for the purpose for which it was collected, to meet legal or regulatory requirements, to resolve disputes, enforce agreements, support security or for another legitimate business need.

Updates to this policy

We may update this Cookies Policy to reflect changes to the website, the technologies we use, our service providers, legal requirements or our approach to privacy. The updated version will be published on this page with a revised effective date where appropriate. If a change is significant, we may provide an additional notice or request new preferences where required.

Questions and privacy requests

For information about how personal information is collected, used, disclosed, stored or accessed, please read the 19rich Casino Privacy Policy. If you have a question about this Cookies Policy or wish to exercise a privacy-related right, use the contact or support options made available on the website. We will handle requests in accordance with applicable Australian privacy requirements and may need to verify your identity before responding.

By continuing to use the website after reviewing any cookie notice, you acknowledge that cookies may be used in accordance with your selected preferences, this policy and applicable law. Your browser and cookie settings remain available to you, and you can change optional cookie choices at any time where the relevant controls are provided.